ADVERTISER DISCLOSURE: The Frugal Tourist is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as MileValue.com and Cardratings. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more. All information about the American Express Schwab Platinum has been collected independently by The Frugal Tourist.
EDITORIAL DISCLOSURE: Opinions, reviews, analyses & recommendations are the author’s alone and have not been reviewed, endorsed, or approved by any of these entities.
Many folks who recently applied for the AA Aviator World Elite Business Mastercard from Barclays are reporting that they are missing their $95 statement credit, which is earned after meeting the minimum spend requirement.
If it has been a few months since you met your spending requirement and you still don’t see a credit of $95, then there’s a good chance you are one of those affected.
This was due to a processing error on Barclays’ part, and they are now rectifying this issue if you reach out to them via secure message or Twitter.
This blog post is for you if you want to get your $95 statement credit from Barclays. I’ll walk you through the process step-by-step and provide sample scripts to follow, so keep reading!
AAdvantage Aviator World Elite Business Mastercard
Barclays recently offered a lucrative sign-up bonus for their American Airline Aviator Business Mastercard product, which includes the following terms:
a. Earn 80,000 American Airlines Miles after spending $2,000 in the first 90 days.
b. Receive a statement credit of $95, essentially offsetting the annual fee of $95.
If you are unfamiliar with this card, this particular offer is excellent. Here are the other rewards and benefits of this business card:
- Earn 2X AAdvantage® miles for every dollar spent on eligible American Airlines purchases.
- Earn 2X AAdvantage® miles for every dollar spent at eligible office supply, telecom, and car rental merchants.
- Earn 1X AAdvantage® miles for every dollar spent on all other purchases.
- A 5% AAdvantage® mileage bonus is earned yearly after your account anniversary based on your card’s total miles earned.
- First checked bag free for you and up to 4 companions on eligible bags when traveling on domestic itineraries operated by American Airlines.
- A $ 99 Companion Certificate is good for one guest and is issued each year after your account anniversary if you spend $30,000 or more on eligible purchases (taxes and fees apply).
- Preferred boarding for you and up to 4 companions on your reservation when traveling on itineraries operated by American Airlines.
- Receive 25% inflight savings as a statement credit on food and beverages when you use your card on American Airlines-operated flights.
- No foreign transaction fees on international purchases.
Missing $95 Statement Credit
If you applied for the AA Aviator Business Mastercard from Barclays and are missing your $95 statement credit, do not worry.
Barclays is aware of the issue and is currently taking steps to award this $95 statement credit to those who are eligible.
However, you will need to contact them as their system cannot do this automatically.
Summary of Steps
Here are the steps you need to do so you can obtain this $95 statement credit:
1. Reach out to Barclays customer service via secure message or Twitter. Reaching out via phone call does not work.
2. Explain the situation and ask for the credit to be applied to your account (sample scripts below).
3. Wait patiently for a response – it may take a few hours or days.
4. Once you receive confirmation, check your account periodically to ensure the credit has been posted.
What is a Secure Message?
Knowing where to begin when you have a question about your credit card might be challenging. Should you search for the answer on Google, call the bank, or stop by a branch?
Fortunately, you have several options available to connect with your bank.
One of the most secure and convenient ways is through the messaging center. Barclays is one of those banks that allows sending “secure messages” to their agents.
A secure message is an encrypted communication that guarantees the privacy of the senders and receivers. It’s typically utilized in applications where sensitive data must be transmitted.
Barclays offers a secure message service for its cardholders. This service can send and receive messages about your account, make payments, or request customer support. To use this service, you must create a login and password.
The great thing about utilizing the secure message service is that you can contact the bank whenever convenient.
The secure message system also allows you to solve almost any problem. Continue reading to learn how to send a secure message to Barclays.
Steps on How to Send a Secure Message to Barclays
Step 1: Sign-Up For Online Access
If you are a new Barclays card member, you must enroll for online access before sending a Secure Message.
You will need to verify your identity by providing the following information:
- Last four digits of your Social Security Number
- Your Barclays credit card account number
- Your current occupation
Step 2: Click “Contact Us”
Once your account has been registered, you should see our AAdvantage Aviator card in your profile.
Navigate to the top bar and click “Contact Us”.
Step 3: Compose Your Secure Message and then Submit it.
Clicking “Contact Us” will direct you to a page where you can select the nature or category of your message.
There are several options, but for this particular case, I’d select either “Other Account Related Inquiry” or “Rewards“.
Sample Script:
Hello,
I recently got approved for the Barclays AAdvantage Aviator World Elite Mastercard ending in XXXX which has the following terms: Earn 80,000 American Airlines miles and a $95 statement credit after spending $2,000 in the first 90 days.
I completed this spending requirement and have received the 80,000 AA miles. However, I am still waiting for the $95 statement credit to show up in my account. I am wondering if you can please give me an update as to when I will receive this $95 credit. Thank you so much.
Sincerely,
XXX
Hello,
I am reaching out to follow up on the $95 statement credit that I was supposed to receive after meeting the minimum spend for the Barclays AAdvantage Aviator World Elite Mastercard ending in XXXX. It has been a few weeks/months now since I completed my spend, but I still have not received the $95 credit. I was wondering if I can get an update.
Thank you so much!
XXXX
Step 4: Wait for Barclays to Respond
After sending your message, you will get an automatic reply that there might be a bit of a delay in their response.
Thank you for contacting us through our secure message center.
Due to high message volume we are experiencing higher than usual response times. To view our reply and all your messages at any time, log in to your account and select the new messages link.
Secured messages in your inbox may be deleted after 2 years from the time they were sent.
Automatic Reply from Barclays
Surprisingly, I got a favorable reply from them within 48 hours. Don’t forget to take a screenshot of their letter.
Hi:
Thank you for contacting us about your AAdvantage® Aviator® World Elite Business Mastercard®.
We understand your concerns about the statement credit not being applied. We apologize for any inconvenience that may have been caused. This is a known issue regarding this matter. We strive for excellence and appreciate the time you have taken to give us your feedback. We have submitted a request to apply the $95.00 statement credit to your account. This credit will be reflected on your next statement and can also be viewed online once it posts to your account. To view this credit online, select the Activity & Statements tab displayed on the account homepage and from there, select the Transactions link.
We hope you find this information helpful, and we thank you for your continued business. We appreciate your business, and thank you for your continued patience.
If you have any other questions or concerns, please reply to this message.
Sincerely,Customer Care
Step 5: Keep an Eye Out for Your $95 Statement Credit
The $95 credit generally appears in your account within two days.
However, contact customer service again if it does not arrive by your next statement date.
Steps on How to Send a Twitter Message to Barclays
Step 1: You Need to Sign Up for a Twitter Account
Step 2: Send a DM (Direct Message)
Navigate to Messages.
Step 3: Send a Message to @BarclaysBankUS
Copy one of the scripts above, edit as you wish, and then send to @BarclaysBankUS.
Step 4: Wait for a Reply & Take a Screenshot
Expect a reply within the same day on Twitter. Make sure to take a screenshot of their response for your records.
Hat Tip to one of the Travel Miles and Points Facebook Group members for sharing this screenshot.
Step 5: Keep an Eye Out for Your $95 Statement Credit
The $95 credit generally appears in your account within two days. However, if it does not show up by your next statement date, be sure to contact customer service again.
Frequently Asked Questions (FAQs)
What Happens if You End Up Having a Negative Balance Once the Credit Shows Up?
- You can use the credit card again and spend up to $95
- Send a Secure Message to Barclays to request for a check to be mailed for $95
How Do I Know If I Signed Up For This Particular Offer?
I recommend sending a Secure Message to inquire.
Final Thoughts
If you applied for the AA Aviator World Elite Business Mastercard from Barclays and are missing your $95 statement credit, don’t worry–you’re not alone.
Many people who have recently applied for the card are reporting that they, too, are missing their credit.
By following these simple steps, you can get the $95 statement credit you are owed. You can contact customer service via Secure Message or Twitter to see if they can help resolve the issue.
Don’t forget to let us know if this works for you in the comments.
Have you had any problems with Barclays recently? What was your experience like? Let us know in the comments below!
ADVERTISER DISCLOSURE: The Frugal Tourist is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as MileValue.com and Cardratings. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more. All information about the American Express Schwab Platinum has been collected independently by The Frugal Tourist.
EDITORIAL DISCLOSURE: Opinions, reviews, analyses & recommendations are the author’s alone and have not been reviewed, endorsed, or approved by any of these entities.
USER-GENERATED CONTENT DISCLOSURE: The comments section below is not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved, or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all questions are answered.
